Privacy Policy

Last updated: 03/05/2025

At Elements Defence, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information from you when you:

Submit a contact or lead form on our website or Meta ads
Book a service or request a quote
Interact with us via email, phone, or social media

The types of personal information we may collect include:

Full name
Phone number
Email address
Residential address (for service bookings)
Any other information you voluntarily provide

2. How We Use Your Information

We collect and use your information to:

Contact you regarding your enquiry or service request
Provide pressure washing and exterior cleaning services
Send updates, quotes, or follow-up messages
Improve our services and website
Comply with legal obligations

We will not sell or rent your personal information to third parties.

3. Sharing Your Information

We may disclose your personal information to trusted third parties, such as:

Service providers (e.g., CRM or email platforms)
Professional advisors (e.g., legal or accounting)
If required by law, regulation, or court order

All third parties are required to maintain the confidentiality and security of your data.

4. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure. Your data is stored securely using industry-standard security practices.

5. Access & Correction

You may request access to the personal information we hold about you at any time. If any details are incorrect or outdated, you may ask us to update or correct them.

To request access, correction, or deletion of your information, please contact us using the details below.

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve performance and user experience. This may include information like your IP address, browser type, and browsing activity.

You can disable cookies via your browser settings.

7. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

Elements Defence
Email: elementsdefence@gmail.com
Phone: 0468 175 086

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.